SOLED

Delete your SOLED account

SOLED accounts are created and managed in the mobile app. You can permanently request deletion without contacting support.

Request deletion in the app

Sign in to the SOLED mobile app.
Open Profile.
Under Legal, select Delete account.
Review the explanation, type DELETE, and confirm.

This deletes the account itself; it is not merely a logout or temporary deactivation.

What is removed

SOLED removes account access, anonymizes the public profile, hides Listings, removes Listing images and private profile details, and removes account-only preferences such as favourites, follows and notifications. Sent messages are replaced with a deletion notice.

Active transactions and retained records

If an Order, payment, Paid Offer, refund, claim, dispute or Live transaction is still active, SOLED records the request and delays final deletion until it is safely resolved.

SOLED may retain completed transaction, payment, delivery, tax, fraud-prevention, safety, moderation, dispute or legal records with restricted access where required or justified. These records are not kept as an active public profile.

Cannot access the app?

A verified support contact must be published before SOLED's public launch. During private testing, restore access with the app's password-reset flow and then use Profile → Delete account. Do not send passwords or payment-card details to anyone.